Complaints Procedure

At Cricklehaze, we are proud that complaints are extremely rare. We work hard to ensure every guest enjoys a high standard of comfort, service and experience during their stay.

However, if you feel dissatisfied in any way, we ask that you first ensure you have read and understood the Terms and Conditions agreed to at the time of booking, as these outline important information regarding your stay.

During Your Stay
If an issue arises whilst you are at the property, please notify us as soon as possible. This gives us the opportunity to investigate and resolve the matter promptly.

After Your Stay
If, following your departure, you believe you have a valid complaint that was not resolved during your stay, please contact us in writing by email. Your email should clearly outline:

The nature of your complaint
Relevant details and dates
Why you feel the matter was not satisfactorily resolved at the time

Upon receipt, your complaint will be forwarded to the property owner for review. The owner will respond within 7 days of receiving the complaint.

We take all feedback seriously and will always aim to respond fairly, promptly and professionally.